N220Remark Code (RARC)ActiveInformational Alert
N220 Remark Code - Alert for Provider Dispute Instructions
The N220 remark code is an informational alert directing the biller to the payer's website or customer service for guidance on filing a provider dispute. It does not indicate an adjustment or denial but rather suggests an action the provider may need to take regarding disputes.
What This Alert Tells You
The N220 alert typically appears in scenarios where a provider may need clarification on dispute processes and is not tied to any specific adjustments or reason codes. It serves as a reminder to seek additional resources for further action.
Common Scenarios
1A provider receives an 835 remittance showing an N220 remark after submitting a claim that they believe was incorrectly processed.
→ In this case, the N220 remark indicates that the provider should refer to the payer's website or contact customer service for specific instructions on how to dispute the claim.
2After a claim denial, a billing specialist sees the N220 remark on the remittance advice and is unsure how to proceed with a dispute.
→ The presence of the N220 remark suggests that the billing specialist should not take immediate action on the claim but instead look for forms and instructions on the payer's site or reach out to customer service.
3A practice manager finds an N220 alert while reviewing remittance advices for multiple claims that have been flagged for potential disputes.
→ This alert serves as a cue for the practice manager to gather more information on the dispute process from the payer rather than focusing on specific claim denials.
What to Do
- Visit the payer's website for forms and instructions related to provider disputes.
- Contact the payer's Customer Service department for assistance with the dispute process.
What to Check
- The payer's website for dispute filing procedures and necessary forms.
- Contact information for the payer's Customer Service department.