N323Remark Code (RARC)Active
N323 Remark Code: Missing Last Contact Date Explained
The N323 remark code indicates that there is a missing, incomplete, or invalid last contact date associated with the claim. This remark supplements a Claim Adjustment Reason Code, providing additional detail about why the claim was adjusted or denied due to the date issue.
How It Relates to the Denial
The N323 remark typically accompanies adjustment reason codes that indicate a claim denial or adjustment related to administrative issues. The combination signals that the claim cannot be processed further until the last contact date is corrected or provided.
Common Scenarios
1A claim for a follow-up visit was submitted, but the remittance shows N323 alongside a reason code indicating denial for lack of information.
→ This means that the payer requires a valid last contact date for the claim to be processed, and the absence of this information has led to the denial.
2A provider submitted a claim for a service rendered but received an adjustment indicating incomplete information with the N323 remark code included.
→ The remark N323 suggests that the payer found the last contact date missing or not properly formatted, which is necessary for the claim's processing.
3A claim for a consultation was billed, and the remittance returned with an adjustment code and the N323 remark stating missing date information.
→ The N323 remark indicates that the payer cannot proceed with the claim due to the absence of a valid last contact date, which needs to be rectified.
What to Do
- Obtain the correct last contact date and ensure it is complete and valid.
- Update the claim form with the accurate last contact date information before resubmission.
- Ensure that the last contact date follows the required format as per payer guidelines.
What to Check
- Review the claim submission to confirm if the last contact date was included.
- Check the payer's guidelines for the required format of the last contact date.
- Verify any previous communications with the payer to see if the last contact date was discussed.